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Support

We're a small team and we read every message. If anything isn't working or you have a question, get in touch, we usually reply within a couple of days.

Common questions

How do I restore my subscription on a new device?

Open Moya, go to the paywall, and tap Restore purchases. Your subscription is tied to your Apple ID, so it will come back without any login.

How do I cancel or manage my subscription?

Subscriptions are managed by Apple. On your iPhone, open Settings → [your name] → Subscriptions, select Moya, and choose Cancel. Deleting the app does not cancel a subscription.

How do I get a refund?

Refunds are handled by Apple. Visit reportaproblem.apple.com and select the Moya purchase. If you have trouble, email us and we'll help point you in the right direction.

Where is my data stored? Is it private?

Your health entries stay on your device, they aren't uploaded to our servers or tied to any account. See our Privacy Policy for the full details.

How do I export or delete my data?

You can export your raw data from within the app, and you can delete everything at any time by clearing your entries or removing the app. Because your data lives on your device, you're always in control of it.

Is Moya medical advice?

No. Moya is a wellbeing and self-tracking tool. It surfaces your co-occurring entries, the things you tend to log together, but draws no conclusions and makes no medical claims about any possible association. It simply reflects your own data back, so you can decide what's worth noticing and raise anything meaningful with a healthcare professional. It doesn't diagnose or treat anything. See our Terms of Service.